Rick, One of the biggest complaints I have heard is the installation process. Has that been corrected?

Again, I am actually rooting for this, as I am a big fan of HRD 5. But until I here more positive info, I have to hold out. I don't understand why people would say that. HRD 6.2 installation is basically the same as 5.x You need a com port connection to the radio and you need audio connections, these are the same standard requirements for almost all ham related software. Once those are in place it takes 5 minutes to get the rig controll running and another 10-20 to get the audio setup. After that it all depends on how much stuff in HRD that you want to use.

If you want QSL card labels etc you need to setup the printing, same with the rotator or cluster etc. In total I spent about three hours getting everything I wanted in HRD setup exactly right. I have two radios connected, I use the full logging, cluster, Lotw, rotator,satellite and all the digital modes.

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73s Rob Logged. I just wanted to relay to everyone the disgusting experience I've recently had from the Ham Radio Deluxe team. OK, here's what happened (it's gonna be long): I downloaded HRD v6.2, thought I liked it and as with other software, if I intend to keep it, I pay up front and get it over with. I went thru the order form on the HRD website and something seemed to go wrong. I elected to use PayPal, but I wasn't given the opportunity to send them my email address, so they could send me the validation key.

I also admit not realising that the key could take a while. Since then, I've been told that I should have received an automated acknwledgement. Obviously if they didn't have my email address, that would be a reason for me not receiving it.

Dec 19, 2013 - Many of you that purchased HRD 6.0 and are coming to the end of the first year of support have some options. You can continue to use HRD.

I tried to phone them on their sales number and again on their support number, but was always hit with a message service and conflicting messages about their opening times. BTW, they offer East Coast support and West Coast support.

Arrogant and parochial, they think the rest of the World ends there! I then tried to contact them via email explaining that something had gone wrong and THEY raised a support ticket. Then I got a message back to say that 'support' does not handle sales issues - Contact Sales, signed by Tim (KB3NPH). He also informed that 'staff' are at a hamfest. I had already emailed Sales and not received any acknowledgement that they were going to contact me, so I tried to phone again. One time I got passed to somebody's mailbox another time their 'service' spewed out data at me! I contacted support on the same ticket and gave them a full update of my personal details, because they didn't even have my name right on the support ticket and informed them that their opening times were different on the phone message service and asked what their actual opening times are.